Let’s begin with the Good.
I was able to amend my train ticket, ensuring that I won’t miss my upcoming presentation. I’m happy to report that our team has been getting along very well. But while clicking with the team is essential, it’s establishing a good relationship with the client that is the most crucial. This is where I’ll be moving on to the Bad…
We don’t have a ‘bad’ relationship – we just don’t have one at all! It’s been 2 weeks since we were appointed as the client’s management consultancy team, and so far our (one-sided) correspondence has consisted of:
- An unanswered first e-mail
- An unanswered chase e-mail
- Put on hold when calling them directly
- Getting through and then told that they’re unavailable and will get back to us by the end of the next day
- Them not getting back to us by the end of the next day.
Let’s just say that the lesson learned this week is:
If you’re not getting paid, you’re not a priority.
Or in the words of the module leader who I’ve subsequently contacted for help: ”I appreciate this may be frustrating but this is what happens”.
To end things on a brighter note, I managed to actually speak to the client today. They seemed really sweet and apologetic, and had apparently been out of the office and attending conferences for the past three days (phew!) In any case, we’ve managed to set up a meeting for this Monday. After which our team, with only seven days to do it, can finally begin putting this presentation together!
By Barbara Oberc, Campus Ambassador at University of Newcastle, UK